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5-Year Limited Warranty Coverage
Your NOVOFLEX product has been carefully manufactured, has passed many quality assurance checks, and has been thoroughly tested before shipment. It is warrantied in the country from which you purchased it, based on the date of purchase to the original owner, against defects in materials, and workmanship. Please contact your local NOVOFLEX dealer for further information and details about your Warranty. The Warranty does not apply to damages caused by mishandling, dropping, or leaking batteries, nor modification or servicing performed by others.
Requesting Service in the USA
For products purchased in the USA, your service request must directly to the NOVOFLEX Service Department. International Shipping is not covered under warranty service. Products must be carefully packed, insured, sent together with a description of problem, and include details on the best method to contact you.
If you are requesting Warranty Service, then a proof of purchase (copy of dated bill of sale) must be included. After we receive and evaluate your product we will contact you to discuss the service options.